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Our products are shipped within Romania via Fan Courier, Cargus or Nemo Express. The shipping lasts between 1 and 3 working days.
Shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.
Shipping cost is added in the checkout and is calculated automatically, depending on the address of destination.
The products will be carefully packaged and shipped in cardboard boxes and special shipping packaging.
The shipment will be made to the address you specified in your account details and in the order form. Since all the orders are shipped between 8 am and 5 pm, please specify an address to which it can be shipped during this time period.
All the products are sent from our head office in Cluj, Romania. All the parcels include invoices.
Orders placed by 10 am local time will be delivered on the same day (Monday to Friday, not including bank holidays). Orders placed after 10 am local time will be delivered the following business day.
If you want to change the shipping address after you have already placed the order, please contact us at firstname.lastname@example.org or email@example.com.
If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you.
If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned to the boutique and you will be refunded minus the shipping cost.
If you want to cancel the order, you will have a 1-2 hour window for cancellations, which means that you will have to send us an e-mail in 1-2 hours after placing the order with this request. After that, you will not be able to cancel your order, but you may return it.